# Purchases

The **Purchases** page is the organization-wide record of every transaction made across your plans. Use it to find a specific payment, review its details, issue a refund, and export transactions for accounting or reconciliation.

To open it, go to **Purchases** in the main navigation.

note

This page lists transactions across your whole organization. To see only the purchases for a single person, open their profile and use the **Purchases** tab. See [Audience](/product/audience.md#purchases).

## Browsing purchases[​](#browsing-purchases "Direct link to Browsing purchases")

The listing shows every purchase across your plans, most recent first, and paginates at 25 per page. Pending or abandoned checkout sessions are not shown — only purchases that reached a real outcome (such as **Completed**, **Refunded**, or **Failed**) appear.

### Filtering and searching[​](#filtering-and-searching "Direct link to Filtering and searching")

Three controls above the table narrow the list, and they combine:

| Control    | What it does                                                                                        |
| ---------- | --------------------------------------------------------------------------------------------------- |
| **Search** | Matches by audience member name, email, or payment ID.                                              |
| **Status** | Limits the list to a single purchase status. Choose **All statuses** to clear it.                   |
| **Plan**   | Limits the list to a single plan. Choose **All plans** to clear it. Shown only when you have plans. |

Your active filters are reflected in the page URL, so you can bookmark or share a filtered view. When filters are active and nothing matches, the list shows **No purchases match your filters.** instead of the empty **No purchases found.**

## Viewing a purchase[​](#viewing-a-purchase "Direct link to Viewing a purchase")

Click any row to open the purchase detail page. The header shows the amount and currency, a status badge, and who was charged and when.

The page is organized into sections:

| Section            | Contents                                                                                                                                                                               |
| ------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Activity**       | A timeline of everything that has happened to the purchase, newest first — including when it was created and any refunds, with the admin who performed each action.                    |
| **Summary**        | A line-item breakdown of what was purchased and the total charged.                                                                                                                     |
| **Payment method** | The card brand, last four digits, expiration, type, and country (shown only when the provider supplies card details).                                                                  |
| **Details**        | The payment ID, refund ID, provider, status, and the created and last-updated dates. A **View in Stripe** button links to the transaction in your provider's dashboard when available. |
| **Customer**       | The member's name and email, with links to their **audience member** profile and the **product** they purchased.                                                                       |

The payment ID, refund ID, and customer email are click-to-copy — select one to copy it to your clipboard.

## Refunding a purchase[​](#refunding-a-purchase "Direct link to Refunding a purchase")

You can issue a full refund directly from the purchase detail page:

1. Open the purchase you want to refund.
2. Click **Refund** (only visible when the purchase status is **Completed**).
3. A confirmation dialog appears. By default the member keeps their access — toggle **Revoke member's access** if you also want to remove the associated entitlement.
4. Confirm the refund. The status updates to **Refunded**, the refund ID appears in the **Details** section, and the refund is recorded in the **Activity** timeline along with the admin who issued it and whether access was revoked.

Once refunded, the **Refund** button is no longer available for that purchase.

note

Refunds are processed through your connected payment provider. Make sure a payment provider is connected in **Organization Settings → Payment Providers** before attempting a refund. See [Payment Provider](/product/entitlements/payment-provider.md).

## Exporting to CSV[​](#exporting-to-csv "Direct link to Exporting to CSV")

Use the **Export** button in the filter row to download a CSV of the purchases that match your current filters — not just the page you're viewing. The file is named `purchases-YYYY-MM-DD.csv` and includes these columns:

`Purchase ID`, `Purchased At`, `Status`, `Amount`, `Currency`, `Provider`, `Provider Payment ID`, `Provider Refund ID`, `Member ID`, `Member Name`, `Member Email`, `Product`, `Plan`.

The **Amount** column is a plain decimal (for example `12.99`) with the currency in its own column, so spreadsheets treat it as a number. As with the listing, pending purchases are excluded.

Export limit

You can export up to 10,000 purchases at once. If your filters match more than that, the **Export** button is disabled with the message **Too many results to export (max 10,000). Narrow your filters.** Add a status, plan, or search term to bring the result count down.

## Related[​](#related "Direct link to Related")

* [Payment Provider](/product/entitlements/payment-provider.md) — Connect a provider to enable checkout and refunds
* [Offers and Plans](/product/entitlements/offers.md) — Configure the paid plans members purchase
* [Audience](/product/audience.md#purchases) — A single member's purchases